SHIPPING & FAQS

DELIVERY

Hong Kong Orders: Your purchase should arrive within 4 working days after we have received your order.
International Orders: Your purchase should be delivered within 10 to 15 working days after we have received your order.
The shipping costs will stay the same, regardless of the size and weight of your package.

 

               Hong Kong                                FREE                                4 working days          

    International Orders                    US$19.95                         10 - 15 working days
 

RETURNS

Wrong size?
You may return unused items in original condition up to 20 days after receiving your order. If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value.
Simply email our Customer Service team for the exchange and refund process.
hello@blksheepempire.com
 

Returning a Faulty Product

We’re committed to producing high quality shoes. However, if there is problem, simply send through photos to our Customer Service team at
hello@blksheepempire.com
Our Customer Service team will happily manage the return process.
We reserve the right to access the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

FLAGSHIP STORE

Shop S310, Block A, PMQ
35 Aberdeen Street, Central
HONG KONG

OPENING HOURS

Monday - Friday: 11:30am - 7:30pm (HKST)
Saturday -  Sunday: 12noon – 7:00pm

PHONE

+852 6117 7653

CUSTOMER SERVICE

Our local Customer Service team is always ready to help during our office hours.
Whether you've got questions about our products, payments or sizing, please don't hesitate to give us a call, or simply use the chat function at the bottom right hand corner of the page.