FAQ

When will my order be delivered?

All orders are dispatched within 48hours with Hong Kong Speed Post and a mail tracking number is included. Purchases will arrive within 3 -7 working days from the order date. On rare occasions, some shipments may take an extra 3 days to arrive if they are held up in customs.

Also please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; BlkSheep Empire has no control over these charges and cannot predict what they may be.

 

How much is shipping?

We offer worldwide shipping. All orders shipping to Hong Kong are free!

 

How are the shoes packaged?

Not only are we concerned about our shoes arriving to you ASAP - We also package all purchases with TLC. All Blksheep Empire shoes are packaged in an original shoebox. Orders are all carefully wrapped in bubble wrap and tissue paper for extra protection.

 

Can I return or exchange my purchase?

We want you to be happy! If your shoes do not fit and you would like to change the size, simply email us at shop@blksheepempire.com and send them back with a tracking number. We will send a smaller or larger size upon your request - On the condition that the shoes are in its original condition and packaging (shoe box and dust bag) and that you post them back within 7 days after receiving them.

If the soles are marked in any way, please understand that we cannot offer a refund or exchange. When trying on Blksheep Empire shoes for the first time, make sure you try them on a carpet!

 

What currency are the prices?

All prices listed are in US Dollars (USD). Please be aware that many banks also charge a small currency conversion fee. The final charge is made to your card is made in US Dollars and the ultimate conversion rate is determined by your bank or credit provider.

 

Additional Questions

We are here for you. If you have other questions about your purchase, caring for your shoes or even caring for your cat drop us a line! Email us: shop@blksheepempire.com